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Message Templates

Templates are required for starting conversations with users (business-initiated messages). They allow you to use variables to personalize content.

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Dashboard Guide

The Template Editor allows you to design and preview templates before submitting them to WhatsApp.
1

Go to Templates

Navigate to Messaging > Templates in the dashboard.
2

Create New

Click Create Template.
3

Design

  • Name: Internal name (e.g., welcome_msg).
  • Category: Choose Marketing, Utility, or Authentication.
  • Content: Type your message. Use {{1}}, {{2}} for variables.
4

Preview & Submit

Check the live preview on the right. Click Submit to send for WhatsApp review (usually approved in seconds).

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usage Guide

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Template Anatomy

A template consists of a body text with placeholders like {{1}}, {{2}}, etc., or named variables depending on the platform version. Example Content: Hello {{name}}, your order {{order_id}} has been shipped!