Message Templates
Templates help you standardize recurring messages while still personalizing content for each recipient.Dashboard Guide
The dashboard template editor lets you create, preview, and save templates before using them in sends.1
Go to Templates
Navigate to Messaging > Templates in the dashboard.
2
Create New
Click Create Template.
3
Design
- Name: A clear template name, such as
welcome_msg. - Category: A category that helps your team stay organized, such as
marketingorutility. - Content: Type your message with variables such as
{{name}}or{{phone_number}}.
4
Preview & Save
Preview the rendered content, confirm variable substitution, and save the template for reuse.
Variable handling
Template Anatomy
A template can include both built-in and custom variables. Typical built-in values come from contact data, for example:{{name}}{{phone_number}}{{whatsapp_name}}{{email}}
Hello {{name}}, your order {{order_id}} has been shipped!
API coverage
The public API includes endpoints to:- list templates
- create/update/delete templates
- retrieve built-in variables
- preview rendered output before sending